Please see our Shipping & Orders page for more details on accepted payment methods and help with placing an order.
SHIPPING & TRACKING
Most orders ship out within 1-2 business days (Monday-Friday). Transit times should be added to that time frame for total time to receive shipment. In the event a product requires additional time before shipping out, we will notify you via the email address provided in the order. Please see our Shipping & Orders page for more details
U.S. MAIL GROUND:$4.95 | 5-8 days
FREE with orders over $25
USPS PRIORITY MAIL:$8.50 | 2-3 days
FREE with orders over $95
2-DAY FEDEX:$24.00 | 2 days
FREE with orders over $250
NEXT DAY FEDEX:$30.00 | 1 day
CANADA POST:$8.00 | 8-15 days
Note: Limited tracking available for Canada shipping. Customs fees are responsibility of the customer.
RETURNS & EXCHANGES
We gladly accept return & exchange requests within 90 days of purchase. Please review our Returns Policy FAQ page for more information. You may also visit our Returns Center to start a return.
DO YOU SHIP INTERNATIONALLY?
Currently, we ship to the United States and Canada. We also ship to most U.S. military addresses. Please contact us with any questions.
I CAN’T FIND THE STRAP TO FIT MY WATCH, DO YOU TAKE SPECIAL ORDERS OR CAN YOU HELP?
Of course! Please contact us with your request (ie. band size, style, fit for a particular watch, color, etc.) and our customer service team will help provide you with options. We have a wide network of manufacturers available so if we do not already offer the product you’re looking for on our site, we may be able to special order exactly what you’re looking for!
HOW DO I CREATE AN ACCOUNT?
Click here and follow the steps to create an account. You can checkout as a guest, but creating an account will allow you to keep track of your order history as well as save your shipping and billing information for a speedier checkout for future orders.
WHAT’S INCLUDED IN MY ORDER?
Your order will include any watch band(s) you ordered, a free set of spring bars for each watch band and our professional Measuring Gauge postcard to help determine your future watch band sizes easily at home!
To print another version of our do-it-yourself Watch Band Measuring Gauge, click here.
CAN I CANCEL MY ORDER?
You can cancel an order as long as the item hasn’t already been shipped. After an item has shipped, we cannot cancel your order. If you are unsatisfied with your order, you can return the item after you have received it to receive a full refund for the item minus any shipping charges. You can read more about our returns and exchanges policy here.
IS THERE A WARRANTY ON MY ITEM?
All of our products come with a 12 month limited warranty against manufacturer defects. Normal wear and tear is normal with genuine leather goods, but if our product does not meet your expectations for any reason, please let us know.
CAN I CHANGE THE BUCKLE TYPE OR COLOR FROM WHAT’S SHOWN IN THE MAIN PHOTO?
Yes, you can change the buckle type or color finish on most of our watch band products.
On the product page, you will see a dropdown next to the product image, labeled “Buckle Options”. Each product is different, but the dropdown menu will show you additional buckle choices for that particular product such as goldtone, silvertone, deployant style, etc. Please choose your desired buckle choice BEFORE placing your order.
HOW DO I INSTALL MY WATCH BAND(S)?
DIY Install: If you prefer do-it-yourself installation, please view our helpful Watch Band Installation Guide for our expert tips and guidance on how to properly install leather, nylon or rubber straps and various types of metal bands.
Professional Install: If you want someone else to install your band(s), you can take your watch and band(s) to your local jeweler or jewelry repair store and they should be able to properly install the band(s).
Adjustments:Most metal watch bands can also be adjusted for length in either the band links, clasp or both. Check out our Watch Band Adjustment Guide for tips and guidance on how to adjust various types of metal bands. If you don’t feel comfortable adjusting the band yourself or if any pieces seem stuck or break in the process, we recommend taking your watch and band(s) that need adjusting to your local jeweler or jewelry repair store to have it professionally fitted. Removing links and band adjustments are generally an inexpensive service, usually costing less than $20.
IS MY WATCH BAND WATERPROOF?
Check the product page for that particular item. Under the “Details” tab, it will say if that particular band is waterproof. Many of our leather and fabric watch bands are water resistant. Only a limited few are actually waterproof.
Water resistant means that the band will resist a little bit of water splashed on it and normal sweating, however, it should not be completely submerged in water (i.e. swimming, showering) as it could damage the integrity of the band or cause mold growth. Waterproof bands can be fully submerged in water.
- Use a jewelry cleaning and polishing cloth regularly to effectively clean metal bands and to clean the buckles on leather, extoic and nylon straps.Avoid wearing your watch when using abrasive cleaning products or chemicals.
- Apply beauty products such as perfume, hairspray or deodorant before putting on your watch as certain chemicals contained in these products may damage the finish of the watch and watch band.
- For Non-Waterproof Watch Bands:always remove before swimming, bathing, doing household chores, etc.
WHAT’S THE DIFFERENCE BETWEEN SHORT, REGULAR, LONG & EXTRA-LONG WATCH BAND SIZES?
This refers to the length of the watch band (not including the buckle or actual watch head). Please check our handy Watch Band Measuring Guide for more information on how to determine the correct size and length for you.
Note: Not all watch straps and bands are manufactured in every length. Most metal watch bands are adjustable with removable links or with clasp adjustments, so start with the size closest to your size or larger and you can adjust the band from there.
DO YOU SELL APPLE WATCH STRAPS OR OTHER SMART WATCH STRAPS?
Yes we do! Many of our watch straps can be used with the Apple Watch and other smart watches. If you have questions about whether a particular strap or band from our site will fit a Smart Watch, drop us a note and we’ll gladly help you out!
MY ACTUAL WATCH NEEDS REPAIRS. CAN YOU RECOMMEND AN OPTION?
You can send your watch to our partner, Jewelry Service Center, for any repairs, band or battery replacement.If you’re in the MD, Washington D.C. or Delmarva area, you can visit their service center location, located at:
If you’d like to place regular orders or would like to special order products please send us an email at firstname.lastname@example.org with the subject title “Retail Special Order”. Our customer service team will get back to you shortly and depending on the request, we may be able to provide shipping discounts.
We’re always looking to add new and unique products lines and love the opportunity to partner with exciting brands. Send us a message at email@example.com if you’re interested in exploring a partnership or want to discuss ideas!
Have a question that wasn't answered above? Feel free to contact us.