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Returns

OUR RETURN CENTER PROCESS

We offer a discounted $2 return shipping label for all returns. To start a return: 


  • Visit our Returns Center or click "Start A Return" below
  • Enter your order number and email address to find your order
  • Follow the instructions and select the item(s) you want to return or exchange
  • Once your request is reviewed and approved, you will receive a confirmation email with further instructions and shipping information to return your item. Your refund will be returned to the original payment method, minus the $2 return shipping charge

WHAT ITEMS ARE RETURNABLE?

  • Items eligible for return must be unworn and in resalable condition
  • The following items are non-refundable: Gift Cards, Clearance Items, Shipping Charges
  • Our return policy is to accept returns for items within 30 days of receipt

HOW TO SHIP BACK ANY ITEM(S)

Please refer to the email instructions received after placing your Returns Center request.

HOW SOON WILL I GET MY REFUND?

Once your returned item is received and inspected you will be notified via email when the process is complete and the refund is issued. Approved refund requests will be processed within 3-5 business days after approval.

REFUND OPTIONS

A refund for any returned items will be issued to the original payment method. Refunds do not include the original shipping cost. Return shipping labels can be purchased through our Returns Center at a discounted $2. 

DAMAGED/DEFECTIVE ITEMS

If the purchased product is defective, please contact us through the Returns Center within 7 days of the delivered date. We will offer to either replace the item or issue a full refund. 

Exchanges

OUR FREE EXCHANGE PROCESS

We accept exchanges and offer FREE STANDARD SHIPPING both ways on all exchanges. You can exchange purchased items for other items on our website, as long as the new item is currently available on our website in the size, color and length desired. To start an exchange: 


  • Visit our Returns Center or click "Start An Exchange" below
  • Enter your order number and email address to find your order
  • Follow the instructions and select the item(s) you want to exchange
  • Once your request is reviewed and approved, you will receive a confirmation email with further instructions and shipping information to return your item and your exchange item will be shipped to you

WHAT ITEMS ARE ELIGIBLE FOR AN EXCHANGE?

  • Items eligible for exchanges must be unworn and in resalable condition
  • Our usual exchange policy is to accept exchanges for items within 30 days of receipt. In response to the COVID-19 pandemic, we've extended our exchange policy to be eligible for items within 90 days of receipt

HOW TO SHIP BACK ANY ITEM(S)

Please refer to the email instructions received after placing your Returns Center exchange request.

Additional Questions

For questions regarding returns, refunds or exchanges, please reach out to us at sales@allwatchbands.com.