Returns

WHAT ITEMS ARE RETURNABLE?

Items eligible for return must be UNWORN and in resalable condition. We CANNOT ACCEPT returned watch straps that have been worn, bent, creased, scuffed or damaged. Please be gentle in trying on any watch straps if you think you will need to return or exchange. Items returned in used condition will be denied a refund.

We accept return & exchange requests within 30 days of the delivery date of the item.

The following items are non-refundable: Gift Cards, Clearance Items, Shipping Charges
Holiday Returns: Orders placed between November 1st and December 31st are eligible for return by January 31st of the following calendar year

OUR RETURN CENTER PROCESS

Visit our Returns Center or click "Start a Return" below to start a return or exchange.

Enter your order number and email address to find your order
Follow the instructions and select the item(s) you want to return or exchange
We offer a discounted $5.00 return shipping label for all returns. $5.00 for the prepaid shipping label will be deducted from your refund amount when issued. Exchanges are free shipping.
Submit your return request. Once your request is approved, you will receive a confirmation email with your label and shipping instructions.
If the product you would like to exchange for isn't shown as an option in the portal, please send us an email at sales@allwatchbands.com and our team will set up the exchange for you.
After receiving your returned item, we will process your return or exchange. In-stock exchanges are shipped out immediately. Returns take on average 5-7 business days to process. Your refund will be returned to the original payment method, minus the $5.00 for the return shipping label.
If you have any questions about sizing or availability of a product for an exchange, please contact us at sales@allwatchbands.com and our team will be happy to help!

HOW TO SHIP BACK ANY ITEM(S)

Please refer to the email instructions received after placing your Returns Center request.

HOW SOON WILL I GET MY REFUND?

Once your returned item is received and inspected you will be notified via email when the process is complete and the refund is issued. After refund is issued, the payment will appear back to your original payment method. Depending on your bank, the refund payment usually appears within a few business days.

REFUND OPTIONS

A refund for any returned items will be issued to the original payment method. Refunds do not include the original shipping cost. Return shipping labels can be purchased through our Returns Center at a discounted rate of $5.00.

DAMAGED/DEFECTIVE ITEMS

If the purchased product is defective or damaged, please contact us through the Returns Center within 7 days of the delivered date so that we can help make it right.

START A RETURN

Exchanges

OUR FREE EXCHANGE PROCESS

We accept exchanges and offer FREE STANDARD SHIPPING both ways on all exchanges. You can exchange purchased items for other items on our website, as long as the new item is currently available on our website in the size, color and length desired. To start an exchange:

Visit our Returns Center or click "Start An Exchange" below
Enter your order number and email address to find your order
Follow the instructions and select the item(s) you want to exchange
Once your request is reviewed and approved, you will receive a confirmation email with further instructions and shipping information to return your item and your exchange item will be shipped to you

WHAT ITEMS ARE ELIGIBLE FOR AN EXCHANGE?

Items eligible for exchanges must be unworn and in resalable condition. We CANNOT accept items that show signs of being worn.
Our exchange policy: We accept exchanges for items within 30 days of receipt

HOW TO SHIP BACK ANY ITEM(S)

Please refer to the email instructions received after placing your Returns Center exchange request.

START AN EXCHANGE

Returns

Exchanges

Additional Questions

For questions regarding returns, refunds or exchanges, please reach out to us at sales@allwatchbands.com.